Support for the Paylink Money Handling System is provided in these pages. From here you can access the latest Downloads, Frequently Asked Questions, or alternatively you can try our Support Forum.

If you want to find out about how Paylink will connect into your system, then the Paylink Technical Details Manual describes the physical product so you can fit it into your system.

Advice on the purchase of suitable money handling peripherals and support for problems of a purely hardware nature, is provided by our manufacturing / marketing partner, Crane PI. You can contact their sales department with an enquiry from this page

If you have a problem, please take the time out to look at our FAQ section here.

Advice on the purchase of suitable money handling peripherals and support for problems of a purely hardware nature, is provided by our manufacturing / marketing partner, Crane PI. You can contact their sales department with an enquiry from this page

If you have a problem of detailed software nature then the support forum might contain someone else’s similar experience. If you’re problem is a new one, then the best way to tell us about it is to create a new thread in that forum. In that way, you will benefit from the advice of other users. There is no quicker way to contact our support staff, but if your problem is of a confidential nature, you can contact them at support@aardvark.eu.com.

If the Paylink System fails to work with the software you have written, please take the time out to run the demo programs provided as part of the SDK. These are used by Aardvark staff to test the product during development.

If the failure is evident with these demo programs, then we will find it much easier to troubleshoot your problem. If the failure is not evident, then that will indicate that you are using the interface in a different way, and we will probably want to ask some quite detailed questions.

Development Platform
Although the Paylink System is fully supported on any Linux distribution, as well as Windows on a PC, the Aardvark Development team use Windows PCs to work on the Paylink software. This means that the distribution and debugging tools are slightly biased to this environment.

If you have access to a Windows PC, then we recommend that you use the released SDK (see below). If you only have access to a Linux based system, you will still be able to use the Paylink System without any problems by downloading the Linux release files below.

Product Updating
Normally the entire interaction with the external hardware is handled by firmware running on the Milan Interface unit. The software on your computer only requires updating if you are intending to use a new facility not supported by the version you have installed, or you are using USB connected peripherals. (This will be obvious because your application will refuse either to link or to load!)

There are some PC utilities to aid in fault finding. Copies of these form a part of the SDK on the Paylink Installer (see below) and some are available below.

These links will enable you to obtain the latest fully supported versions. Although some of the software downloads consist of a single executable, they are all saved as zip files, as the default (run) operation of the executable is unlikely to be useful!

The main release of the SDK is now as a standard Microsoft Installation file (.MSI) for Windows. If you download that and run it, it will extract the SDK into your specified folders, install the USB drivers and interface DLLs into the correct locations and if you wish run a WalkThrough program that will check that your system is ready to run Paylink Applications.

For most of the other technical files you can just extract the executables from the zip into a handy folder and run them. The upgrades for the Milan Interface unit firmware are distributed as a part of a program, or executable script, which will update the firmware on an installed unit when run. The PC version of this program has a number of features, which are described in full in the Utilities document.

Due to code space limitations on the Milan Interface unit, there are now Four different firmware loads for the Paylink system software. The firmware load that you will need for a given set of peripherals is detailed in the System Manual (on page 31.)

The Linux distributions are as tar.gz files, which can be unpacked and installed on a Linux system. Full details on this process are given in the Linux User Guide.

Other Downloads
In addition to the above downloads, you can also visit our complete download page here to obtain testing (Beta) versions of the utilities and firmware, and older versions versions of the firmware.

Frequently Asked Questions (FAQ)

The following list of common problems and their answers has been mainly extracted from our support forum, so please visit that if you can't find your problem here.