On-line support for this
unit is provided in these pages. For this product you
can access the latest Downloads,
or alternatively you can try our
Advice on the purchase of
suitable lamp and reel peripherals and support for
problems of a purely hardware nature, is outside the scope of this website.
At present we can offer limited e-mail support from
If the failure is evident
with the demo program, then we will find it much
easier to troubleshoot your problem. If the failure
is not evident, then that will indicate that you are
using the interface in a different way, and we will
probably want to ask some quite detailed questions.
The entire interaction with
the external hardware is handled by firmware running
on the Naples Controller itself. The PC software only
requires updating if you are intending to use a new
facility not supported by the version you have installed.
(This will be obvious because your application will
refuse either to link or to load!)
The documents are all in
Adobe Acrobat format. You will need the Acrobat Reader
software in order to open the documents. You can download
the software here.